Automatic Payments

General Information
Automatic Payment Program&

Global Online Electronic Services, Inc. is pleased to offer you the preauthorized payment plan service for your convenience. Your internet service payments will be automatically deducted from your checking or savings account. This plan eliminates the need for you to write a check and allows us to better service your account.&

Your legal rights with respect to a payment by electronic funds transfer are governed by Automatic Clearing House (ACH) Rules. This is a plain English summary, which does not provide any additional rights beyond the regulations.

Included here are the following topics:

• Your liability for payment
• What to do if there are errors or questions concerning a payment
• Disclosure of account information to third parties
• Charges
• What to do if your bank does not complete payment
• Notifying Global Online if you move or if you change banks

Your Liability for Payment

If, for any reason, the financial institution that you identified on your ACH authorization sheet cannot process your payment, you will be mailed a notice that will instruct you to mail a check or money order to:
Global Online Electronic Services, Inc. (GOES)
271 Main Street, Suite C
Hackettstown, NJ 07840-2032

This check or money order must be received by GOES by the 15th of the month in order to be considered timely payment for your service.

Errors and Questions

If your bank statement contains a transaction that you did not authorize, notify your bank at once. If your bank cannot assist you in resolving the issue, contact GOES billing department at (908) 813-0600 or (973) 252-0600.

If you think that your payment is wrong or you need more information, contact GOES billing department at (908) 813-0600 or (973) 252-0600. We should hear from you as soon as possible after you have received the first statement on which the problem or error appeared. This will enable us to resolve the problem or error as soon as possible. You must:

1) Tell us your name (or the name of the account holder) and Customer ID.
2) Describe the error or the debit transaction you are unsure about. Explain as clearly as you can why you believe it is an error or why you need more information.
3) Tell us the dollar amount of the suspected error, the amount that you intended to pay, the debit amount that appeared on your bank statement, whether you discussed this with your bank, and what the bank said.
4) We may ask you for copies of documents, which we need to use in our investigation of the suspected error.
5) We must be notified within 30 days of your statement date, or all transactions will be considered final.
Disclosure of Account Information to Third Parties

We will not disclose information to third parties about your account or the transaction you authorize through GOES automatic payment plan, except to financial institutions and others directly involved in the processing of the payment and for purposes directly related to:

1) Transferring receivables, accounts or interest therein
2) Auditing account information
3) Complying with Federal, State, and Local law authorities
4) Properly authorized civil, criminal, or regulatory investigation by Federal, State, or local authorities

Charges

There are no charges from GOES for processing your payment. Your local bank or financial institution may charge a small fee. Check with your bank for applicable fees that they might charge.

In the Event Your Bank Does Not Complete Your Payment

In using this automatic payment plan, you are requesting GOES to initialize a payment from your designated bank account. If your financial institution is unable to process the transaction (for example, there are insufficient funds in your account to cover the transaction), the transaction may not be completed.

In such instances, you will be responsible for the payment of your internet service fee and for any charges or fees assessed to GOES, to the same extent as if such payment has not been tendered.

Address or Banking Changes

As soon as you are aware of any change in your bank account information, you agree to promptly notify GOES billing department at (908) 813-0600 or (973) 252-0600. You will be asked to identify yourself by answering a few questions about the payment and your bank account.

If the mailing address that you entered on your authorization sheet changes, you must call or write to GOES billing department as soon as possible.

To sign up get your form here.

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